What Do I Need to Know About Customer Service?

Posted on June 20, 2007 by Tina

An excerpt from Andrea J. Lee’s 39 Lessons
(This is one of my all time favorite articles from Andrea… a ‘common’ topic but she takes a really simple and effective approach to customer service. Make sure you share this with your team!)
In the world of online business, it’s still remarkably easy to distinguish yourself with a […]

Q&A: Can/should a VA also act as a Coach?

Posted on January 23, 2007 by Tina

I love this question from Judy Tedford!
And the answer is yes, you can be both a VA and a Coach BUT not for the same person at the same time.
In our experience, mixing VA services and coaching with a client does not work… expectations get too mixed up and cloudy. Is the client expecting you […]

What A Virtual Assistant IS …. and IS NOT

Posted on January 8, 2006 by Tina

Great article from Cindy Greenway of the MultipleStreamsTeam.com, enjoy!
Looking for someone to join you in your business isn’t an easy decision to make. Sure, you could use the help … but what kind of help exactly?
Do you need a coach to help you in moving forward in your business goals?
Or is a business manager that […]

How to Have a Successful Relationship with a Virtual Assistant (VA)

Posted on November 28, 2005 by Tina

Great article by the always lovely Cindy Greenway, our partner in the MultipleStreamsTeam.com
Be sure to give this a read if you are getting started with a VA, or are perhaps looking to improve your relationship with your current VA. Cindy has some great tips…
Click here to give it a read.

Boost YOUR Business with a Virtual Assistant Recording

Posted on October 13, 2005 by Tina

For those who were unable to attend this call the other day, here is the recording for the ‘Boost YOUR Business with a Virtual Assistant’ class we did with the Business Building Center just yesterday.
Enjoy!

The Coaching Insider is Hiring

Posted on September 29, 2005 by Tina

Ad Manager And Sales
Description: Thrives on building our advertising base and coordinating sales for both the Coaching Insider and The Coaching Classifieds.
Is this you…?
If you are interested, you’ll be a great fit if you possess the following characteristics:

A Raving Fan of Coaching Insider. You get who we are, the truths we stand for and […]

It’s All Fixable

Posted on August 3, 2005 by Tina

If there is one piece of advice I could give people when working online it is this:
“It’s all fixable”
This really struck me this week, while training a VA for one of my clients.
As i’m showing her how to do some things, she would come back once or twice to make sure that she was ‘doing […]

Business Avoidance

Posted on May 12, 2005 by Tina

This is something I hear quite often in talking to coaches about “why they want to hire a VA/Business Manager”
“I just want someone to take care of all that stuff, so I don’t have to/don’t want to”
DOING! My little red flag always goes up when I hear this…
Why? Cause there is a possibility that this […]

Boost Business with a VA - Freebie Report!

Posted on February 24, 2005 by Tina

Gotta love it when you find these little goodies…
This is a *gratis* 18 page report on how you can add thousands of dollars to your bottom line using a VA.
Grab your copy here - Boost Business with a Virtual Assistant
And if you like what you read, be sure to join the Multiple Streams of Coaching […]